Recognition reflects MHC NorthStar CCM’s role in advancing AI-driven CCM market innovation
MINNEAPOLIS, July 14, 2026 /PRNewswire/ — MHC, a global provider of AI-powered SaaS solutions for document, communication and payment automation, today announced it has strengthened its position in the Leaders quadrant of the SPARK Matrix™: Customer Communications Management, 2026 by QKS Group.
Key Findings: CCM as a Connected, AI-Driven Operating Layer
This year’s report highlights a broad shift in the CCM market, as customer communications evolve beyond document generation into a connected operating layer where content, customer data, policy logic, AI decisioning, compliance controls, and delivery execution work together.
MHC’s continued progression in the Leaders quadrant reflects how MHC NorthStar CCM has driven this shift for many years as one of the first CCM solutions to embed governed, agentic AI capabilities – helping regulated organizations modernize high-volume communications through a unified platform for authoring templates, data integration, composition, workflow automation, and multi-channel delivery.
Where MHC Aligns
Several areas of differentiation help explain MHC’s strengthened leadership position and support for this market shift, including:
- Advanced data integration – MHC’s Data Modeler simplifies data mapping for business users – enabling them to consolidate data from multiple source systems into a unified composition schema through an intuitive drag-and-drop interface. This market-unique approach gives business users direct control over how data is structured and mapped for their templates without requiring custom integration work for every change.
- Governed workflow automation and control – MHC’s Process Modeler supports data ingestion, composition, approvals, conditional routing, multi-channel delivery, real-time API calls, and accessibility-gated publication, helping organizations coordinate policy logic, compliance controls, and delivery execution in governed workflows.
- Accessibility-led innovation — MHC NorthStar CCM supports pre-composition accessibility validation across 50-plus specifications, including the European Accessibility Act, EN 301 549, WCAG, ADA, and Section 508. By addressing accessibility before documents reach production, organizations can reduce costly post-production remediation, save time, and lower compliance risk.
- Production reliability at scale – MHC supports long-tenured enterprise deployments at significant scale, including a customer producing nearly 1 billion documents per year, reinforcing the platform’s ability to support customer communications as an operational layer, not just an output function.
- Enterprise fit and deployment flexibility – MHC supports complex document automation requirements across on-premises, hybrid, private cloud, and SaaS environments, helping regulated enterprises modernize customer communications while fitting into existing technology, data, and governance environments.
MHC’s continued advancement in the 2026 SPARK Matrix reflects its alignment the fact that it is leading with innovation and helping to drive with the evolving role of CCM as a connected operating layer for customer experience,” said Saurabh Raj, Senior Analyst at QKS Group. “MHC NorthStar CCM has been on the forefront of AI innovation for many years, and MHC NorthStar CCM is well positioned for mid-to-large organizations modernizing complex, high-volume customer communications, with strengths in governed accessibility, data integration, workflow control, production reliability, and deployment flexibility. As CCM becomes more connected to customer data, policy logic, compliance, AI, and delivery execution, MHC’s focus on control, scalability, and regulated communications strengthens its position as a trusted CCM platform.”
“We’re proud to see MHC NorthStar CCM continue to strengthen its leadership position in the QKS Group SPARK Matrix,” said Chris Hartigan, CEO of MHC. “QKS clearly frames how CCM is becoming a critical operating layer for modern customer communications, especially as AI, data, compliance, and delivery execution become more connected. Organizations need platforms that bring those elements together with control and reliability. This recognition reflects the work our team is doing to simplify complexity and unlock intelligence across critical document and customer communications to help create better experiences for the people they serve.”
To read the full report, click here.
To learn how MHC NorthStar CCM helps organizations modernize regulated customer communications at scale, contact us to schedule a conversation.
About MHC
MHC is a global provider of AI-powered SaaS solutions for document and payment automation, purpose-built for highly regulated industries. Our platform helps organizations improve efficiency, ensure compliance, and modernize customer communications at scale. MHC customers generate over 10 billion documents and process billions in AP payments annually using our solutions. For more information, visit www.mhcautomation.com.
About QKS Group
QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix™ evaluation framework, SPARK Plus™ analyst advisory platform, QKS Intelligence™ for market and competitive tracking, and QKS Community™ for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS’s closed-loop research methodology – integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence.
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